Returns & Refunds

At BILLYJU, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

  • Be in the same condition as when you received it

  • Be unworn and unused

  • Have all original tags attached

  • Be returned in its original packaging

  • Include proof of purchase or receipt

2. How to Start a Return

To initiate a return, please contact our customer service team at info@billyju.com.

Please include your order number and the reason for your return.

If your return request is approved, we will provide you with the return shipping label and instructions for sending your item back.

Returns sent without prior authorization will not be accepted.

3. Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at info@billyju.com so we can review the issue and assist you with an appropriate solution.

Please include clear photos of the item and its packaging when reporting a problem.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods

  • Custom-made or personalized products

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

5. Exchanges

If you would like a different size or item, please contact our customer service team.

In most cases, you will need to return your original item first. Once the return is accepted, you can place a separate order for the replacement item.

6. European Union 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.

Returned items must meet the applicable condition requirements outlined in this policy.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@billyju.com.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Trade Name: BILLYJU
Email: info@billyju.com
Address: 620 Lightspun Lane, Charlotte, NC 28216, United States

Thank you for shopping with BILLYJU.