Welcome to BILLYJU Help Center!

We're here to make your shopping experience as smooth and enjoyable as possible. Find answers to common questions below. If you need further assistance, please contact our customer service team at info@billyju.com.

1. Orders

How can I place an order?

Browse our website, select your preferred items and sizes, add them to your shopping bag, and proceed to checkout. Follow the instructions to complete your purchase.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

How can I check my order status?

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping & Delivery

How long does order processing take?

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

What shipping options do you offer?

We currently offer the following shipping options:

• Free Standard Shipping on orders over $60 USD.

• Standard Shipping: $8 USD.

• Express Shipping: $16 USD.

How long does delivery take?

• Standard Shipping: 6–12 business days.

• Express Shipping: 2–6 business days.

Delivery times are estimates and may vary depending on your location and circumstances beyond our control.

When will my tracking information update?

Please allow 2–5 days after shipment for tracking information to become available or update.

3. Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery, provided they meet our return conditions. Please review our Returns & Refunds Policy for full details.

How do I request a return?

Email info@billyju.com with your order number, the item you wish to return, and the reason for your request. Please wait for approval and return instructions before sending anything back.

When will I receive my refund?

After your returned item has been received and inspected, approved refunds are generally processed within 10 business days. Your bank or payment provider may require additional time to post the refund.

Can I exchange an item?

Please contact our customer service team for assistance. Depending on the item and availability, you may need to return the original item and place a separate order.

4. Products & Sizing

How do I choose the right size?

Please refer to our Size Guide and compare the listed measurements with your own. If you are between sizes, we generally recommend choosing the larger size.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible and include clear photos of the item and relevant packaging. Our team will review the issue and assist you.

5. Payments

What payment methods are available?

Available payment methods will be displayed at checkout. Please check the payment options shown when placing your order.

Is my payment information secure?

Payments are processed through the payment methods and providers available at checkout. Please avoid sharing your payment details or account passwords through email or other unsecured channels.

6. Contact Us

Still have questions? We're happy to help.

BILLYJU Customer Service

Email: info@billyju.com

Thank you for shopping with BILLYJU!