{"product_id":"transit-insurance","title":"Parcel Protection","description":"\u003cp\u003eAt Billy J, we always do our best to ensure your parcel arrives to you safely. For added peace of mind, we offer our customers the option to purchase transit insurance. \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eWHAT IS COVERED BY THIS POLICY\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp style=\"text-align: left;\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eParcel Lost in Transit\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\u003cp style=\"text-align: left;\"\u003eIf your parcel is not delivered within the time frames specified in our Shipping \u0026amp; Delivery Policy, please contact us at customerservice@billyj.com.au. Our team will then open an investigation with the courier on your behalf. Please be advised, this can take up to 7 business days to be finalised.\u003c\/p\u003e\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\u003cp style=\"text-align: left;\"\u003eOnce confirmed by our courier as 'lost in transit', Billy J will replace any items that are still available in the warehouse and credit you for the items we no longer have. Alternatively, a full store credit may be issued.\u003c\/p\u003e\u003cp style=\"text-align: left;\"\u003e \u003c\/p\u003e\u003cp style=\"text-align: left;\"\u003ePlease note, we do not offer refunds for parcels lost in transit. This policy offers a \u003cspan style=\"text-decoration: underline;\"\u003ereplacement of items or a store credit only\u003c\/span\u003e. \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eParcel Delivered to Incorrect Address\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eIf you believe your order has been delivered incorrectly, please reach out to our team at customerservice@billyj.com.au. We will then open an investigation with the courier on your behalf. Please be advised, this can take up to 7 business days to be finalised.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eShould the investigation confirm your order has been delivered to an incorrect address and cannot be retrieved, it may be deemed as a 'missing parcel', and therefore covered under this policy. In such cases, your order will either be replaced (subject to availability of the items), or credited in full. \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003ePlease note, we do not offer refunds for parcels delivered incorrectly. This policy offers a \u003cspan style=\"text-decoration: underline;\"\u003ereplacement of items or a store credit only\u003c\/span\u003e. \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eNOT COVERED BY THIS POLICY\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eCustomer Provided Incorrect Address\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eIf a customer provides the incorrect address and the parcel is delivered, Billy J is not responsible for recovering the parcel, or providing any reimbursement. Replacements or credits will not be issued under these circumstances.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eStolen\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eIf your parcel is stolen after delivery, Billy J is not responsible for any loss or replacement of items. We would recommend filing a claim with the courier and\/or filing a police report.\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e\u003cem\u003ePlease note: All parcels dispatched from Billy J are set to 'safe drop'.\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eCONTACT\u003c\/strong\u003e\u003c\/p\u003e\u003cp style=\"text-align: center;\"\u003eIf you have any questions or concerns, please contact our Customer Service team at \u003cem\u003ecustomerservice@billyj.com.au\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e","brand":"mysite","offers":[{"title":"Regular","offer_id":68016342368499,"sku":"transit-insurance","price":3.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0853\/0788\/3763\/files\/800px_COLOURBOX11938474_26a16075-3130-4cac-9d24-1147c238fd15.png?v=1793178075","url":"https:\/\/billyju.com\/products\/transit-insurance","provider":"BILLYJU","version":"1.0","type":"link"}